Refund Policy


Returns

If for any reason you are not satisfied with your purchase, you may request a return within 60 days of receiving your order.

Returned items must be in original condition, unworn, and with all original packaging included.


Return Process

To initiate a return, please contact us at:

press@veja-storemall.com

Once your request is approved, you will receive detailed instructions on how to return your item.


Refunds

After the returned item is received and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued to the original form of payment. All refunds are processed in USD.


Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise specified.

All orders are shipped with free shipping.


Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.


Contact

If you have any questions regarding returns or refunds, please contact us at:

press@veja-storemall.com