Customer Service Policy

Our Commitment

At veja-storemall.com, we are committed to providing a reliable and supportive customer service experience. Our goal is to ensure that every interaction is clear, respectful, and efficient from start to finish.

Customer Support

Our customer service team is available to assist with questions related to orders, shipping, returns, refunds, and general product information.

For assistance, please contact us at:
Email: press@veja-storemall.com

We aim to respond to all inquiries as promptly as possible.

Order Assistance

If you need help with an existing order, including order status, tracking information, or delivery updates, please include your order number in your message to help us assist you efficiently.

Returns & Refund Support

Our customer service team can guide you through the return and refund process and provide clear instructions based on your request. Please refer to our Refund Policy for detailed eligibility and timelines.

Product Information

We strive to provide accurate and clear product details. If you have questions about sizing, materials, or general care, our support team is happy to help.

Communication Standards

We are committed to maintaining professional, courteous, and transparent communication. All customer inquiries are handled with care and confidentiality.

Continuous Improvement

Customer feedback is important to us. We use feedback and inquiries to improve our services, policies, and overall shopping experience.

Contact

For customer service inquiries, please contact:
Email: press@veja-storemall.com